Want to know more about Independent Living at Hermitage Roanoke? Here are answers to some of the most commonly asked questions.
If you do not see the information you’re looking for, you’re always welcome to contact us using the form at the bottom of the page, or call us at 540 257 6470. We are happy to help and would love to give you a tour!
Hermitage Roanoke is accredited by CARF-CCAC (Commission on Accreditation of Rehabilitation Facilities – Continuing Care Accreditation Commission). CARF-CCAC accreditation is widely regarded as a seal of approval for retirement communities.
The accreditation process begins with an internal examination of the service provider’s programs and business practices. Then the provider requests an on-site survey conducted by a team of expert practitioners selected by CARF. During the survey, the provider must demonstrate that it conforms to rigorous and internationally recognized CARF standards. Based on the survey results, CARF prepares a written report of the provider’s strengths and areas for improvement. If a provider has sufficiently demonstrated it conforms to the standards, it earns CARF accreditation.
Hermitage Roanoke requires all residents to carry Medicare and a Medicare supplement policy or equivalent. As a federal medical health insurance program, Medicare will help defray costs associated with physicians and hospital stays; however, Hermitage Roanoke is not a certified Medicare health facility, so your Medicare benefits do not cover the monthly cost for health services.
No. Hermitage Roanoke is a private-pay community, meaning residents must have financial resources to live here. A future resident will submit a confidential financial application for approval as part of the application process.
Most long-term care insurance policies pay a daily reimbursement amount for Assisted Living or Nursing Care up to a daily or monthly maximum. We are happy to review the terms of your policy with you to see what the requirements are to qualify for the benefit. We will assist you in filing any necessary paperwork/billing information your provider requires.
No. Medicaid is a state and federal program that may pay for nursing home costs for individuals with limited income and assets. Hermitage Roanoke is not a Medicaid-approved community.
Plan a visit if you have not already done so. Call 540 257 6470 and ask for Marketing, or email us at pbeckley@pinnacleliving.org. If you are coming from out of town, you might like to spend the night in one of our guest accommodations—as our guest, of course!
Yes. Many communities do not discuss finances with potential residents. At Hermitage Roanoke, we include a financial and actuarial review for many reasons. Most importantly, we want to be sure residents can live on their terms and do not have to move again if they are blessed with longevity, and their level of living needs change.
Hermitage Roanoke is part of Pinnacle Living and is a not-for-profit organization, which means something to us. We form a lifetime relationship with our residents and commit to assisting those who, through no fault of their own, cannot fully meet the financial responsibilities of their residence or care.
As with any relationship, this one is based on reciprocity. By reviewing your financial and actuarial projections, we can be sure that the plan to call our community home is the right one. The Samaritan Program provides peace of mind to residents blessed by longevity but who have outlived their financial resources. Pinnacle Living has never asked a resident to leave solely based on their inability to pay for our services. This has been integral to who we are since our founding in 1948.
Independent Living means many different things depending on the community. Some communities are basically apartments that are age-restricted and do not offer any services or safety nets. Others may offer some assistance through partners.
Independent Living at Hermitage Roanoke is fully integrated into the community, offering the best of both worlds. Choose a suitable residence and location and enjoy maintenance-free living without investing a hefty entrance fee. Enjoy private parking and full access to on- and off-site events, programs and activities.
Most Independent Living communities are not licensed. We are proud to be licensed by the Department of Social Services and the Virginia Health Department for our Assisted Living and Nursing Care, in addition to our accreditation by CARF. If you would like to learn more about the protections and assurances those licenses and accreditation provide for you and your loved one, please visit their websites:
Virginia Department of Social Services
Commission on Accreditation of Rehabilitation Facilities (CARF)
Different retirement communities may define “Independent Living” differently. Make sure any community you consider matches your understanding. You should also know whether the community can provide support if your or your loved one’s needs change.
Perhaps most of all, you should carefully consider what is important to you to feel happy, fulfilled and independent—Driving a car? Preparing meals or snacks? Entertaining friends? Interacting with friends and neighbors? Getting out into the surrounding community?
You want to be sure you compare “apples to apples” when comparing retirement communities. Are the monthly fees all-inclusive or à la carte? Does the community offer meals and choices? Do they provide transportation? Housekeeping services?
Each residence at Hermitage Roanoke has an emergency call system in each room, including the bathrooms. In addition, Hermitage Roanoke has a comprehensive system for residents’ security that can identify each resident by name and specific location anywhere on our campus.
Each resident is provided a pendant that connects electronically to our comprehensive system. In an emergency, the resident can press the button on their pendant; their location is immediately identified, and an alert is delivered to a dedicated response team. A nurse, or nurses, goes to the aid of the resident at that location. Team members, including nurses and medical professionals, are always on call and on-site 24 hours a day, ready to respond with professional help and assistance.
Hermitage Roanoke is committed to enhancing residents’ quality of life in every way. Wellness means many different things depending on the individual. Our innovative Pathways to Wellness program takes a holistic approach that breaks down barriers regardless of age or abilities. Throughout our inspiring campus, we are here to help guide and nurture every dimension of your well-being so you can flourish—mind, body and spirit.
For some, it means a walk with friends. For others, it’s volunteering, reading a book in private or playing a game of cards.
We add to that events, activities and programs designed and run by our team members, dedicated to providing holistic support and options to benefit our residents’ health.
Finding the appropriate level of living is a crucial ingredient in enhancing quality of life. At Hermitage Roanoke, each resident actively participates in the team that assesses and monitors their support level. Decisions are made with ongoing input from residents, family members, physical and occupational therapists, healthcare professionals and other key team members. A process informed by more than 75 years of Pinnacle Living’s experience uses multiple evaluation tools to make sure decisions are in our residents’ best interests.
Hermitage Roanoke is staffed to respond. Hermitage Roanoke offers complete rehabilitation services on-site with licensed physical, occupational and speech therapists. Transportation is provided to outside rehabilitation service providers when that is the best option for a resident.
Every day brings a wide variety of activities for residents of Hermitage Roanoke, with customized calendars for Independent Living, Assisted Living, and Health Services. Sometimes, residents will want to go out to enjoy all that Roanoke offers, while at other times, they prefer activities and events to come to them.
Hermitage Roanoke’s location makes getting to Roanoke's many recreational, cultural, social and educational opportunities easy. Regular visits to museums, concerts, parks, shopping and more are provided by our fully accessible bus. We also offer day trips to places further afield. And, of course, all the area’s opportunities are close by for residents who want to walk or drive.
As a full-service, Continuing Care Retirement Community, Hermitage Roanoke offers a complete array of services (some are included in the monthly fee, others are available for an additional fee, depending on your level of support), including:
Hermitage Roanoke is a Continuing Care Retirement Community (CCRC), meaning we offer Independent Living, Assisted Living and Nursing Care. Our philosophy focuses on our residents’ contribution and control regardless of their living level.